As a business matures, things rarely stay the same. In fact, business owners are generally constantly in the process of promoting and facilitating organizational change, drawing new clients, hiring employees, even opening new locations or doing away with programs that don’t produce ROI. In the midst of this change, business owners can lose sight of the values and goals that they began with, and may find themselves overwhelmed should they take a moment to slow down and take in all of the differences in their environments. Dealing with the cumulative effects of organizational change, especially when that change involves dependencies on new technologies which you might not fully understand can be tough. Like most small business problems, you can adapt with a little effort and some flexible thinking. Get additional training. Employees are not the only ones who can benefit from a training program. Skill sharing events are only one variety of event where small business owners can learn, share ideas, and make new connections. If

Business owners are, in most cases, comfortable moving quickly on projects and while developing new ideas. The entrepreneurial stereotype is  a person willing to spend long hours and sacrifice certain creature comforts in order to make sure that things get done, and quickly too. This can be a great thing, meaning that their businesses are able to grow and adapt to changes in their markets much faster than bigger companies where bureaucracy and indifference on the part of employees can get in the way of improvements. However, the old adage “patience is a virtue” holds true in many situations in the business world, where rushing something too much can actually cause more harm than good. When to be patient. Patience can be a boon when dealing with third parties in particular. Many small business owners hire outside contractors to handle tasks that they are not comfortable taking care of themselves. Common examples are accounting and web design. Why is patience useful in these cases? It’s because

When your business hinges on the ability of sales people to perform, it is in your best interest to create a script that you can share with your team as a guideline to positive interactions that lead to conversions. Distributing leads to those who can use them is one thing, but your endgame should be enabling all of your sales reps to become star players on your team. The stronger your script is, the faster your reps will be able to jump in to making more sales upon being hired, and even your best salespeople will fall back on a strong script from time to time. This is especially true if your team encounters a standard set of objections or questions with a high degree of frequency. When they already know the best answer to give a concerned customer, it can help them regain control of the situation with poise and politeness. When creating a pitch, identify the concerns of your client. A pitch is not

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