Should You Consider Additional Technology Training for your Small Business Employees?
As businesses grow, in order to keep up their efficiency they will often integrate new technologies into their operations. This isn’t exactly a surprise, since the benefits of technology are manifold and can quickly make an appreciable difference in a business’s ability to get things done. However, what is surprising is when small business owners are slow to adopt something that has been proven to be helpful. A lot of the time, it’s because either the owner of the business, the employees, or both are used to doing something their own way and don’t want to expend the energy it takes to update. It’s also possible that some of the staff is techno-phobic, or mistrustful of technology that they do not fully understand. This can be particularly true in business environments where employee ages span multiple generations. At a certain point, business owners should be honest with themselves and weigh the pros and cons of investing in employee training.
You may be able to avoid training costs through IT solutions. Retaining the services of a competent IT specialist may be an alternative to training more of your staff members, depending on what your tech needs are. It’s often the case that employees with only a small technical ability can use friendly interfaces for more advanced technologies that are installed and monitored by a single specialist. Not everyone on your team needs to be an expert if a portal is the only part of the technology they will be facing.
On the other hand, a new system means that your managers need to be able to use it. A single IT pro won’t be able to teach your entire team how to use a new system. This is the kind of problem that may require sending a team of managers to get schooled in how your new tech works. If they are able to absorb their training, they can coach their teams and utilize skill sharing techniques to bring the entire company up to speed.
If there is a technology gap between your business and your competitors, you may want to implement more sweeping changes. A technology gap between businesses can put the lagging business at a major disadvantage. In this type of situation, it may be advisable to obtain small business financing in order to quickly update systems and hire some hands on trainers to work with key staff members.
Photo Credit to Ben Ostrowsky on Flickr